Refund policy
Last updated: 28/09/2025
At AGUDO Studio, each piece is designed with care and produced in limited editions. Our jewelry is crafted in 925 sterling silver and 18k gold plating, and our clothing collections are created in small runs to ensure uniqueness. Because of this, we work with more conscious production methods that avoid overproduction but also come with certain limitations.
➤ RETURNS
We are unable to accept returns for:
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Incorrect size, color, or product chosen.
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Change of mind after the purchase is completed.
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Incorrect shipping address provided by the customer.
We only accept returns or replacements if:
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The item arrives with clear manufacturing defects.
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You received an item different from what you ordered.
➤ HOW TO REQUEST A REPLACEMENT OR REFUND
If your item arrives damaged or incorrect, please contact us within 7 business days of delivery at info@agudostudio.com with the following information:
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Your order number.
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A description of the issue.
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Clear photos of the item (including packaging, if possible).
We will review your case within 3–5 business days. If approved, you will be offered:
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A free replacement shipment, or
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A full refund to your original payment method.
➤ SHIPPING INFORMATION
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UAE orders: Delivered within a maximum of 3 business days.
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International orders: Delivered within approximately 8 business days.
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Shipping times may vary slightly depending on customs clearance and destination country.
Taxes & Duties: Any additional customs fees, import duties, or local taxes applied by the destination country are the sole responsibility of the customer.
✨ At AGUDO Studio, we deeply value the uniqueness of every piece we create, and your satisfaction is important to us. If you have any questions, feel free to contact us at info@agudostudio.com.
